Effective Date: May 7, 2026

At Vexoren LLC, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which returns, exchanges, and refunds may be requested for bicycle parts and related products purchased through our website.

1. Return Eligibility

Customers may request a return within 30 days of receiving the order.

To qualify for a return, items must:

• Be unused and in original condition
• Include original packaging, manuals, and accessories
• Not show signs of installation, wear, or damage caused by the customer
• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

• Clearance or final sale items
• Used or installed bicycle parts
• Customized or special-order products
• Gift cards
• Items damaged due to improper installation or misuse

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Description of the issue
• Photos of the item and packaging if applicable

We will review the issue and arrange a replacement, exchange, or refund when appropriate.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Shipping fees are generally non-refundable unless the return is due to our error

5. Return Shipping

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged or defective
• The return is caused by an error on our part

We recommend using a trackable shipping method for returns.

6. Exchanges

We may offer exchanges for defective or damaged items, subject to product availability.

To request an exchange, please contact us before sending any items back.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

8. Contact Us

If you have questions about returns or refunds, please contact us:

Vexoren LLC
525 Hemlock St
Brooklyn, NY 11208
United States

Phone: (234) 380-9630
Email: singhdinesh@vexoren.us